Macros are very powerful and interesting component of salesforce. Macros are like set of computer instructions that executes to automate some task that task can be to assign value in a field, to automatically send an email, to update any field, selecting an email template and more. All instructions that we create using macros get execute on a single click. Macros are mostly use with case feed layout basically to update case and to send quick response to user about any update of case raised by that user.
Category Archives: Web to case
In this blog I will be sharing salesforce service cloud console- How to Enable Guide .
Salesforce service cloud console console is designed to boost productivity for users in fast-paced environments.
Available in: Performance,Unlimited, and Developer Editions with the Service Cloud
Available in:Performance and Developer Editions with the Sales Cloud
Available in:Enterprise and Unlimited Editions with the Sales Cloud for an additional cost
Salesforce Implementation can be transformational for organization it can change the entire way an organization operates today to how it would work in future.
In my post here today I would try to enlist the major challenges shared by organizations who approached us for Salesforce Implementation , adopt, transform, and make changes, to the Salesforce and we turned them into happy Salesforce Organization.
In this Blog I will be sharing how to create a common Web to lead and Web to case form. You can use this on your website and can be managed through a drop down. Sometimes it is not necessary to create two forms for each on a website.
Before getting into details lets discuss Web to lead and Web to Case functionality in Salesforce.
Web to lead: In Salesforce, Using pre-existing pages on your company’s website, you can capture contact and profile information from users and automatically generate new leads in salesforce.com, enabling you to respond in real-time to customer requests.
Here is the Sample code to capture Leads Continue reading