Category Archives: Process Change Management

Artificial Intelligence powered HR Automation in Workplace

Artificial intelligence (AI) has been changing our lives for decades, but today its presence is bigger than ever before. AI has powered HR automation. Human resource processes plays vital role in every company. Whether it’s recruitment, onboarding process, training, learning & development. Artificial Intelligence is entering the HR space, and very soon everything that can be automated, will be automated.

AnuBlogPic

HR automation is the process of enhancing the efficiency of the HR department by freeing employees from tedious manual tasks and allowing them to focus on complex tasks like decision making and strategizing. By automating standard and repetitive HR activities, organizations can reduce the cost and time they spend on manual HR planning and processing. Through HR automation, organizations can design, streamline, integrate, and deploy necessary services swiftly at a considerably lower cost. If implemented right HR Automation tools shows real effectiveness to be more productive, freeing us of our most mundane and time-consuming tasks so that HR can drive more value at work. Few of latest HR automation tools which are AI based:

  • HR Chatbots – HR chatbots are changing the way routine HR processes and functions are done. One such tool that has shown immense potential and is pegged to revolutionise the way businesses interact with customers and employees are chatbots. Chatbots are artificial intelligence programs that conduct conversations. HR Chatbots acts as Help desk.
  • E-recruitment – Another big hit automation tool for hiring process used by HR. The E-Recruitment, also known as Online Recruitment, is the process of hiring the potential candidates for the vacant job positions, using the electronic resources, specially the internet.
  • HR Analytics – Smart automation systems excel at wading through deep pools of data to pull out important insights.
  • E-Learning – Now a days through Artificial Intelligence tools, e-learning has created a big platform not only in business environment but also in education industry.
  • Virtual Onboarding – Onboarding is vital part of any HR processes and for Multinational organization companies are who are hiring hundreds of people across the globe throughout the year, creating an onboarding program that is delivered in a virtual manner is critical. It enables the new hire to access the information WHEN they need it and in a way that is engaging and easy to consume.
  • Gamification – Gamification is the usage of game-thinking and game mechanics in non-game scenarios such as business environment and processes, specifically in recruitment, training & development and motivation; in order to enhance employee engagement.

The Benefits of HR Process Automation

Through HR automation, organizations can design, streamline, integrate, and deploy necessary services swiftly at a considerably lower cost. If implemented right, HR automation can reap indispensable benefits. Here are the benefits of HR automation:

  • Improve productivity due to quick processing and data sharing.
  • Reduce employee turnover due to heightened employee engagement.
  • Slash down storage and printing costs associated with paper-based processing.
  • Stay free from compliance risk or policy violations.
  • Enhance organizational growth through efficient hiring at optimal operational cost.
  • Drop in data entry errors and misplaced/lost documents.
  • Make intelligent business decisions with insightful reports.
  • Collaborate with other stakeholders to hire, train, and retain skilled employees.
  • More time to analyse HR data to make intelligent business decisions.

 

Posted in Agile, AGILE Tools, Artificial Intelligence, Machine Learning, Process Change Management, Salesforce, Salesforce AI, Salesforce Einstein, Salesforce Einstein, Salesforce Machine Learning, Team Collaboration.

Infographic: Connecting Products, Services and Operations to Company Vision

Recently we completed an engagement to redesign organizational structure for a mid size product company. The goal for this effort was create new structure to give autonomy to departments and subsidiaries while leveraging a set of shared processes and tools and to connect related products and services for the better customer experience. We have put together a visual of the framework for approaching this product rationalization, process modeling and organization redesign effort. The framework connects the company Vision to Customer Needs, Products/Services and Operational People, Processes and Tools.

This framework can be used for organizational restructuring and process redesign for rolling out new tools such as salesforce.com Sales Cloud, Service Cloud and other CRM products.

Following is the Infographic of the framework. Feel free to use it for your organizational and process modeling effort for initiatives like salesforce.com rollout. Ping me if you have any questions or comments.

 

Value based Business Architecture / Org Architecture

Infographic connecting the vision to customers to products, services and operational people, process and tools.

Posted in Agile, Organization Culture, Process Change Management, process engineering, Salesforce.com.

Team Temperature – an easy way to measure your current state

Over the years I have worked on many process/org improvement initiatives with my internal teams and the client  teams as a consultant. I have used a few tools/models/techniques to assess the current state. Of all things I have used, my

Team Temperature technique for process engineering, team retrospective etc.

Team Temperature technique for process engineering, team retrospectives etc.

favorite technique is a very simple one which gives me very good insights into the current state in about 15 minutes.  It is a concept somewhat driven from Net Promoter Score (NPS) concept. I call it Team Temperature. I can’t take credit for the term as it has been used by other guys before me. Probably my variation and usage of the technique may give a heart aches to some who use it differently.

Continue reading

Posted in Agile, Organization Culture, Process Change Management, process engineering, Team Collaboration.

What makes good teams to fail?

Case Studies Project FailuresOver the years I have seen many good teams make a few common mistakes that led them to failures. In this post I have picked up 5 case studies where teams with good track record of success failed to meet their goals. These teams worked at companies of different size & culture. The project work included enterprise web application development, custom force.com application development and Salesforce.com integration with other cloud application, process change management and sales and marketing for a start-up product/services.

After seeing the teams repeating these common sense mistakes over and over again, I come to believe that common sense is not the common after all. Watch out for the early symptoms of failure and correct your course before it is too late.

http://www.mirketa.com/blog/wp-content/uploads/2013/10/TalesofFailures.pdf

 

cheers

Rajeev

Posted in Agile, Process Change Management, Salesforce.com, Visualforce. Tagged with , , , , .