Salesforce Console apps provide a tab-based user interface well suited for fast-paced work environments. It facilitates the management of multiple records on a single screen and allows users to quickly find the information they need and make edits by reducing time spent clicking and scrolling to find, update, and create records.
The salesforce console is ideal for Sales and Service folks. Support agents can easily track cases as priorities of cases change and can use more than one application at once. Sales reps have quick access to all the tools for generating leads, close deals, and manage relationships.
Lightning Console can also be customized by personalizing navigation’s item menu, or by using Lightning App Builder to create custom Lightning pages so that users always have the records they need in a layout. Customizations can also include customizing salesforce console utilities for quick access to productivity tools, like softphones and History, assigning the app to the appropriate user profiles, displaying knowledgebase articles alongside cases, creating custom actions with keyboard shortcuts, or chatting with customers over the web with Chat.Continue reading