Covid-19 Pandemic has posed a significant challenge to Business Process Outsourcing Sector, and it’s now when companies realize how crucial Case Response Time can be. As the companies are down-sizing, the load of Inbound Data is increasing multifold, posing a challenge to the sector.
But what is Case Response Time?
Case Response Time or Service Response Time is the period between when a customer requests for service, inquires, registers a complaint, and when it is responded. It is a major contributor to a company’s potential to retain top and high priority customers.Continue reading