I got an opportunity to work on a Data Migration project early on in my career when I fresh started with the Salesforce CRM platform. I faced a lot of challenges and of course, learned a lot with it as well.Continue reading
Author Archives: Pranshu Goyal
There is a lot of talk around Enterprise AI i.e. using AI at the enterprise level particularly in areas such as Customer Service and Marketing. Salesforce (Einstein.ai) is researching and enhancing the capabilities in 3 different fields: Vision, Language and Voice.
Vision can be used for:
- Visual Description
- Visual Question Answering
- Visual Object Detection
Businesses nowadays are using one or the other CRM tools to maintain their sales processes and sales pipeline. The way the businesses run is changing rapidly, so are the ways the customers interact with companies, as well as the ways the companies interact with their partners. And all this change requires something that has the capability to engage all these entities. What businesses need now is the right platform that can serve as an interactive bridge between businesses, customers, partners, and employees.
Salesforce Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data & records they need to get work done. This next-gen portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.Continue reading
The term ‘salesforce sales forecasting’ by far is coined by the words ‘fore’ & ‘casting’, meaning predicting in advance… First Thoughts… are we trying to play GOD… Predicting in advance??
Oh no… That’s not it…
Gain an edge over the competition by taking advantage of the advancement in technology and changing the way you communicate with your employees & clients. Continue reading
Customer data is the soul of an organization. Quality data is priceless and acts as a driver of high productivity and good decision making. Managing Quantity and Quality parallelly has always been a challenge. Same is the case with data now-a days, as the data volumes grew rapidly, the data quality went down, posing a serious challenge in maintaining the sanctity of databases.
Salesforce.com has been the number one CRM platform for some time now and its accomplishments as a CRM solution can be described as none less than the top of the line. But there are some common issues that all the CRM systems face and which is prevalent in Salesforce as well. Managing Data duplicity is one such big issue.Continue reading