Monthly Archives: November 2013

Salesforce Knowledge Management Cheat Sheet

Salesforce knowledge management application lets customers and internal staff find information easily. Information can be found by keyword searching or by filtering through pre-defined categories under which information is organized. This blog highlights the key aspects of  salesforce knowledge management application.
 
Article Types

Article Type are the various templates available to create an article. It provides the layout options for the articles. By default Salesforce comes with two article types a) Tabs b) Table of Content. In Tabs layout the information sections are displayed as tabs and in Table of Content layout the information sections are shown as links. Continue reading

Posted in Salesforce.