Category Archives: Visualforce

Salesforce.com Knowledge Management Cheat Sheet

Salesforce.com knowledge management application lets customers and internal staff find information easily. Information can be found by keyword searching or by filtering through pre-defined categories under which information is organized. This blog highlights the key aspects of knowledge management application.

Article Types

Article Type are the various templates available to create an article. It provides the layout options for the articles.  By default Salesforce comes with two article types – a) Tabs b) Table of Content. In Tabs layout the information sections are displayed as tabs and in Table of Content layout the information sections are shown as links.

  • You can create customized article types using Visualforce.
  • You have to have atleast one article type defined
  • You can add custom fields to article types that be used to managing articles.
  • It is a best practice to create different templates for different types of knowledge articles. For example, product troubleshooting can be one type and Product Information can be another type.

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Posted in Salesforce.com, Visualforce.

What makes good teams to fail?

Case Studies Project FailuresOver the years I have seen many good teams make a few common mistakes that led them to failures. In this post I have picked up 5 case studies where teams with good track record of success failed to meet their goals. These teams worked at companies of different size & culture. The project work included enterprise web application development, custom force.com application development and Salesforce.com integration with other cloud application, process change management and sales and marketing for a start-up product/services.

After seeing the teams repeating these common sense mistakes over and over again, I come to believe that common sense is not the common after all. Watch out for the early symptoms of failure and correct your course before it is too late.

http://www.mirketa.com/blog/wp-content/uploads/2013/10/TalesofFailures.pdf

 

cheers

Rajeev

Posted in Agile, Process Change Management, Salesforce.com, Visualforce. Tagged with , , , , .