Category Archives: Process Change Management

Infographic: Connecting Products, Services and Operations to Company Vision

Recently we completed an engagement to redesign organizational structure for a mid size product company. The goal for this effort was create new structure to give autonomy to departments and subsidiaries while leveraging a set of shared processes and tools and to connect related products and services for the better customer experience. We have put together a visual of the framework for approaching this product rationalization, process modeling and organization redesign effort. The framework connects the company Vision to Customer Needs, Products/Services and Operational People, Processes and Tools.

This framework can be used for organizational restructuring and process redesign for rolling out new tools such as salesforce.com Sales Cloud, Service Cloud and other CRM products.

Following is the Infographic of the framework. Feel free to use it for your organizational and process modeling effort for initiatives like salesforce.com rollout. Ping me if you have any questions or comments.

 

Value based Business Architecture / Org Architecture

Infographic connecting the vision to customers to products, services and operational people, process and tools.

Posted in Agile, Organization Culture, Process Change Management, process engineering, Salesforce.com.

Team Temperature – an easy way to measure your current state

Over the years I have worked on many process/org improvement initiatives with my internal teams and the client  teams as a consultant. I have used a few tools/models/techniques to assess the current state. Of all things I have used, my

Team Temperature technique for process engineering, team retrospective etc.

Team Temperature technique for process engineering, team retrospectives etc.

favorite technique is a very simple one which gives me very good insights into the current state in about 15 minutes.  It is a concept somewhat driven from Net Promoter Score (NPS) concept. I call it Team Temperature. I can’t take credit for the term as it has been used by other guys before me. Probably my variation and usage of the technique may give a heart aches to some who use it differently.

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Posted in Agile, Organization Culture, Process Change Management, process engineering, Team Collaboration.

What makes good teams to fail?

Case Studies Project FailuresOver the years I have seen many good teams make a few common mistakes that led them to failures. In this post I have picked up 5 case studies where teams with good track record of success failed to meet their goals. These teams worked at companies of different size & culture. The project work included enterprise web application development, custom force.com application development and Salesforce.com integration with other cloud application, process change management and sales and marketing for a start-up product/services.

After seeing the teams repeating these common sense mistakes over and over again, I come to believe that common sense is not the common after all. Watch out for the early symptoms of failure and correct your course before it is too late.

http://www.mirketa.com/blog/wp-content/uploads/2013/10/TalesofFailures.pdf

 

cheers

Rajeev

Posted in Agile, Process Change Management, Salesforce.com, Visualforce. Tagged with , , , , .
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