Article Type are the various templates available to create an article. It provides the layout options for the articles. By default Salesforce comes with two article types – a) Tabs b) Table of Content. In Tabs layout the information sections are displayed as tabs and in Table of Content layout the information sections are shown as links.
- You can create customized article types using Visualforce.
- You have to have atleast one article type defined
- You can add custom fields to article types that be used to managing articles.
- It is a best practice to create different templates for different types of knowledge articles. For example, product troubleshooting can be one type and Product Information can be another type.